Graham O’Neill

Philadelphia (remote) · graham.oneill@gmail.com · linkedin.com/in/grahamoneill1

Fifteen years in public benefits, free tax preparation and government operations, from the outreach desk to directing a state benefits access office. Member of the IRS Electronic Tax Administration Advisory Committee.

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Experience

• Maryland Department of Human Services

  Jan 2025 to Mar 2026

  Director, Office of Benefits Access, Family Investment Administration

  • Named director of the newly created Office of Benefits Access, charged with expanding outreach, reducing churn, building partnerships and bringing free tax preparation to local offices.
  • Designed the model that places benefit navigators at volunteer tax sites; 15 navigators served in 4 jurisdictions in the first cohort.
  • Re-planned the SUN Bucks to SNAP text campaign: 170,700 households texted, 2,700+ enrolled in SNAP.
  • Held listening sessions with 52 caseworkers and supervisors in 8 local offices.

• Prosperity Now

  Jan 2022 to Aug 2024

  Tax Policy Strategist, Taxpayer Opportunity Network

  • Ran the Taxpayer Opportunity Network, which reached 10,000+ free tax preparation practitioners: learning events, weekly tax-season updates and an annual survey.
  • Conceived, edited and published the Innovation Briefs series with the Tax Equity Funders Network.
  • Served on both IRS Direct File national stakeholder committees.
  • Co-drafted the letters and recruited signers for the $45 million FY24 VITA appropriations petition.

• Campaign for Working Families, Philadelphia

  Oct 2018 to Dec 2021

  Director of Partnerships

  • Moved free tax filing online within two weeks of COVID site closures through Code for America’s GetYourRefund; about 6,000 virtual returns over two seasons.
  • Ran the Medical Financial Partnership with Children’s Hospital of Philadelphia: 337 returns, almost $700,000 in refunds.
  • Wrote the proposals and ran the programs for $2.2 million+ in grants.
  • Started Prison Prep with the Philadelphia Department of Prisons to prepare returns for incarcerated people.

• City of Philadelphia, Department of Revenue

  Sep 2016 to Aug 2018

  Director of Taxpayer Assistance & Credit Programs; earlier Administrator of Taxpayer Assistance Programs

  • Ran the second and third seasons of the You Earned It Philly EITC campaign: 26,000+ returns and $36 million in federal refunds in tax year 2017.
  • Ran the EITC awareness contract and the Homestead Exemption contract from request for proposals through monitoring.
  • Led a team of 4 to 8 civil servants.

• City of Philadelphia, Mayor’s Office of Community Empowerment and Opportunity

  Aug 2015 to Sep 2016

  Benefits Access Coordinator

  • Managed the County Assistance Office Client Experience Survey, a 45-member partnership that set the City’s baseline for benefit renewal churn.
  • Chaired the Advocacy Sub-Committee of the Benefits Access Working Group.

• Benefits Data Trust

  Mar 2013 to 2015

  Outreach Specialist, Maryland ACA Navigator, Benefits Quality Specialist, Policy Coordinator

  • Enrolled clients in 20+ benefit programs across Pennsylvania, Maryland and New York City.
  • Supervised 10+ outreach specialists and wrote immigration-verification procedures for SNAP, Medicaid and LIHEAP.

• Applied Policy Systems LLC

  Mar 2026 to present

  Founder

Service

• IRS Electronic Tax Administration Advisory Committee, State/Government Subgroup, 2024 to 2027
• National Taxpayers Union Foundation, Taxpayers First advisory board, since 2023
• New Kensington Community Development Corporation, board president from 2017

Education and certification

• Dickinson College, BA in History
• IRS-certified VITA/TCE preparer, Advanced level, since 2016